Some systems are experiencing issues

Past Incidents

Saturday 1st August 2020

Garmin Activity Synchronization Garmin Sync is not working (again)

Update (5th August 8:30)

Garmin has fixed the issue and we are now processing all activities. This will take some hours.

Update (3th August) from Garmin

Garmin is fixing it, but it still could take some days

It seems that Garmin is having problems syncing to third parties via the Health API API. Unfortunately, the API is not giving us any activity file at the moment. ("Uploaded file not found)

As this problem is on Garmins side we have to wait.

We have disabled the Garmin Sync on our side until we are able to receive the activity files.

Garmin has confirmed the problem and is working to fix it.

Activities should appear after Garmin has fixed their issues.

It is also not possible to download the original FIT file directly from Garmin Connect at the moment.

Since some questions have arisen about why other platforms work:

Garmin basically has two APIs. An old one, which some still use for historical reasons and a "new one", to which we migrated back then as well. The difference is that with the old one, you get the file right away, and with the new one, you can pick it up whenever you (we) are ready (and you only get information that the user has a new activity). This is the reason why sync still works on some platforms.

Friday 31st July 2020

No incidents reported

Thursday 30th July 2020

No incidents reported

Wednesday 29th July 2020

Database maintenance, scheduled 2 weeks ago

During maintenance work on our database cluster there may be short interruptions.

Update: We are back online. The maintenance work on the database cluster took longer than planned due to an incorrect behavior.

Within the next seven days there will be another maintenance window for Runalyze's infrastructure.

Tuesday 28th July 2020

Garmin History Import Garmin History Import is not working yet after Garmins outage

Garmin History Import is not working yet. We think Garmin is forbid these requests in the moment. Please try it again in a few days.

Monday 27th July 2020

Garmin History Import Garmin has disabled the backfill option until their platform has recovered

Garmin has disabled the backfill option until their platform has recovered

Sunday 26th July 2020

No incidents reported