No activity synchronization with Polar at the moment

Resolved — As we will not go back to the old way of synchronization this problem is not solved for us.

Posted June 07, 2022 08:44 by Hannes

Identified — We have received confirmation from Polar that they caused a bug on Friday that resulted in no activity being synced via the previous way we were using. They are fixing this now.

Posted June 07, 2022 08:43 by Hannes

Investigating — We were able to replay notifications so most of the missing activities should be there by now. If not please sync them manually.

Posted June 04, 2022 13:50 by Hannes

Investigating — Still we are not able to sync activities via the old way from the Polar API. But we just switched to the second way Polars API offers. New activities are coming in again now. From now on only fit files. TCX is not supported via that way anymore.

Posted June 04, 2022 10:22 by Hannes

Investigating — At the moment every activity we try to synchronize from Polar fails via API saying it's not existing. We checked everything on our side but don't see an issue at the moment. We are in touch with Polar and are waiting for an answer. Please synchronize the activity in the meantime manually.

Posted June 03, 2022 17:08 by Hannes